Defective Products: 

If an item may be considered defective, please email indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 14 days from receipt. If the product is deemed defective by NWNY Beauty LLC, you will be eligible for a replacement of the same item.


Mistake or Damaged Order: 

Please email within 7 days from delivery with any discrepancy orders, such as mistakes or damaged products. All issues must be fully resolved within 7 days from delivery date for security purposes.